Instalcom : Developing Leaders for Sustainable Growth

Since its founding in 1989, Instalcom Ltd. has grown into one of the UK’s leading multi-utility and civil engineering contractors. With more than 2,350 operatives and a turnover exceeding £60 million, the company has built a strong reputation for delivering complex infrastructure projects across telecommunications, electric, water, gas, and directional drilling.

But growth brought new challenges. By 2016, Instalcom’s leadership team recognized two critical needs:

1. Developing future leaders – Most promotions came from technical excellence and problem-solving under pressure, but fewer employees had formal training in planning, communication, and leadership skills.

2. Succession planning – To sustain growth, Instalcom needed to invest in personal and professional development so team members could step confidently into senior roles.

After exploring options, Instalcom partnered with Leadership Management International (LMI®) to roll out the Effective Personal Productivity® (EPP) program.

ROI Highlights at Instalcom

• 55 managers trained through the LMI® EPP program, building leadership capacity.

• 60% smoother team operations, according to senior manager Mick Carry.

• Improved planning & time management, reducing firefighting and chaos.

• Better succession planning, creating a clear pipeline of leaders for the future.

• Cultural shift from skepticism to advocacy, with managers embracing structured leadership development.

The impact in their own words:

• “It definitely had an impact on me personally and professionally… I wasn’t setting life goals or professional goals previously. Now I really know what I want to do and what I want to be.” — Amber-Rose Crossley, HR Manager

• “Since completing the program, my team is working 60% more smoothly than before… the impact has been life changing at work and at home.” — Mick Carry, Senior Manager

As Communications Director Paul Alderton explained, even skeptical participants were “won over” once they experienced the program’s tailored approach.

LMI^® UK Director Karl Gasson summed it up: “The EPP has quickly shown what is possible with planning, better time management, new delegation skills, and a sense of empowerment.”

Read the full story here.

By investing in leadership development, Instalcom is achieving measurable business results while transforming the way its people work and lead — ensuring the company’s next chapter of success is built from within.